Yoh IT Support Employee Named President Of Help Desk Institute's Delaware Valley Chapter

PHILADELPHIA, PA – October 25, 2002 – Don Hanson, Director of Customer Development for Yoh IT Support, has been named President of the Delaware Valley Chapter of the Help Desk Institute (HDI).

In this position, Hanson will be responsible for leading the organization's initiatives to share knowledge, lessons learned, tools and methodologies used to provide outstanding technology support throughout the Delaware Valley, which includes Eastern Pennsylvania, Southern New Jersey and Delaware. HDI is the world's largest industry association for help desk and support professionals. Its mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs.

A nine-year Yoh veteran, Hanson has more than 12 years of technology solutions management experience. He is a graduate of St. Joseph's University.